Changes & Returns
You have every right to return the product you ordered within 14 days from the date of shipment either because your number does not work or because you changed your mind.
Shipping / return costs are borne by the customer.
* If the product you have chosen for replacement is of greater value, the cash on delivery costs are borne by the customer with the cost being € 2.50.
For your best service, please follow the steps below in case you want to return a product:
1. Pack the products for return / exchange.
2. Put the receipt in the package, as well as a note stating what kind of change you want. E.g. Color, size, product code etc.
3. Send the product to the following address:
Philonos 35, Piraeus
Telephone: 210 4125545
* For the products that are on offer, there is no change and refund policy.
In case of refund and if you have already paid the shipping, the amount of € 3.50 will be deducted from your account for the return of the product (there is no extra charge for cash on delivery) and if the order was over € 50 will be deducted double shipping, € 3.50 for shipping and another € 3.50 for returning the product. The remaining money will be credited to your account normally.
If now the product we delivered to you is defective or incorrect in addition to the right of change you can ask us for your money back.
In this case we bear the shipping costs.
Right to change
In order to have the right to change / refund a product, the following conditions must be met in full:
1. Inform us immediately in case you wish a change / refund either via email (firstname.lastname@example.org) or by phone (210 4125545).
Product refund / refund should not exceed 14 working days from the date of shipment.
2. The product you wish to return must be in exactly the same condition as the one we delivered to you without signs of wear or use.
3. The product must have all the labels and accompanying cards of the manufacturer that he had with the purchase of the product, as well as the packaging that accompanies it.
* If the product does not meet the above conditions we reserve the right not to accept your return request.
* The customer does not have the right to test the products before signing that he received the package, instead he must receive the package and have the test done later. In case the product does not work for you for any reason, you should inform us by phone or by mail and then consult with the postal company to determine the address and time of receipt of the package.
Regarding the colors of our products, we make a great effort to be as close as possible to reality.
However, because computer screens vary, there may be some deviation from the color you see on your computer screen relative to the actual color.
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